Returns Information

At FortNine, Returns are Easy

Return Policy

Return new and unused items within 30 days of delivery for a refund. Items must be returned in their original product packaging including all literature / documentation and original tags.

  • There are no restocking fees on product returns that meet the above conditions.

Exchanges

  • Need to make an exchange? Go ahead and place a new order for the merchandise that you would like. The items that you return will be processed as a refund on the original method of payment.
  • This will ensure that your new items don't go out of stock and that you get your new gear faster!

Exceptions:

  • Tires: returns or exchanges of tires will incur a restocking fee of $10 per tire.

What is New Condition?:

  • Helmets & Apparel: Any merchandise which has been 'taken out for a ride' is considered used and cannot be returned. We encourage you to walk on your carpet if trying boots or to wear your helmet indoors before heading out on the bike.
  • Vehicle Parts: Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.

Easy Return Shipping!

  • The most annoying part of returning an item is going through the hassle and cost of shipping it back.
  • To eliminate this challenge, we'll provide you with a Pre-Paid CanadaPost return label that you can print at home.
  • The cost for using the label will be just $7+tax and will be deducted when we issue your refund.